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Main Help Area
MetroLoftFurniture.com, a Spacify Company, is one of the premier online stores for rustic and log cabin & mountain home interior design and furnishings. This section talks about general questions and queries. Please feel free to contact us anytime. If you have further questions, please contact us.
MetroLoft provides users with an easy and powerful way to search for products or auction items online. On most pages you can simply enter a key word in the left hand search box. Enter your key word, for example "log furniture", "rustic furniture", "Home interior design", and click "Go".
Our Advanced Search page allows you to search according to multiple criteria.
You may enter a simple key word or string of words, or you can also add more. Search by key word for Product Name or Product Description, or for items in Auctions.
Narrow your search down by entering a key word, such as Outdoor and select "table" from the pull down menu provided. Further refine your search by selecting a price range and special attributes.
Product Help Area
Find answers to most of your questions. If you have further questions, please contact us.
Your MetroLoft profile is your tool for personalizing and saving information for use each time you visit our site. Please complete your profile fully and accurately taking special note to the Business Type pull down menu.
Your profile is considered very personal and private information and is kept totally secure. We do not share any of our user information with any one outside of our company. Please read our privacy policy for further information regarding our policies in this area.
Ordering Help Area
Find answers to most of your questions. If you have further questions, please contact us.
Our site is open for business 24 hours a day, 7 days a week, for browsing and purchasing products and services. You`ll find our web site easy to use, involving just a few steps to purchase products. To buy products online, follow the steps from the Search or Browse mode to search through our catalog. Select the products you are interested in and add them to your cart. You can keep shopping or go to check out to finalize your transaction online. Enter completely and accurately your personal, company and payment information. Your information is kept secure by our SSL secure server. Once your order is sent in, we`ll inspect it for accuracy and quality control. If we have further questions for you we`ll contact you immediately. Save or print out your confirmation page. You`ll also receive an email with your order information. Please inspect it for accuracy and notify us of any errors or changes as soon as possible.
Payment Help Area
Find answers to most of your questions. If you have further questions, please contact us.
MetroLoft accepts Visa, MasterCard and American Express as forms of payment for products purchased on our web site. If you prefer to send a personal check or money order, you may do so as well. Your order is not considered confirmed until we receive payment for your order.
Shipping Help Area
Find answers to most of your questions. If you have further questions, please contact us.
Estimated delivery time is listed on each product specific page. It is the best estimate we can provide. Detailed shipping and logistics terms are listed in our terms and conditions page.Please note that due to the nature of our industry we are unable to guarantee shipping times, this includes the specific day or time that products are delivered.
Tax Help Area
Find answers to most of your questions. If you have further questions, please contact us.
Sales tax will be charged only on orders shipped within California. California State law requires that we charge a sales tax on the full amount of the order. All other customers are currently exempt from any sales tax for products purchased at MetroLoftfurniture.com. If you are a reseller, you may also purchase products without incurring any sales tax.
Cancels & Refunds Help Area
Find answers to most of your questions. If you have further questions, please contact us.
The nature of the commercial furniture industry requires certain logistical processes that make canceling an order no easy task. Most of the items that we offer are built to order after your order is placed, therefore cancellation penalties must be enforced. Our standard cancellation penalty is 45% of the amount of sale. Please refer to terms and conditions for detailed questions.
Search Help Area
Find answers to most of your questions. If you have further questions, please contact us.
MetroLoft provides users with an easy and powerful way to search for products or auction items online. On most pages you can simply enter a key word in the left hand search box. Enter your key word, for example "sofa", "table", "Corbusier", "Fossil Faux" and click "Go".
Our Advanced Search page allows you to search according to multiple criteria.
You may enter a simple key word or string of words, or you can also add more. Search by key word for Product Name or Product Description, or for items in Auctions.
Narrow your search down by entering a key word, such as Outdoor and select "table" from the pull down menu provided. Further refine your search by selecting a price range and special attributes.
About Your Profile
Find answers to most of your questions. If you have further questions, please contact us.
Your MetroLoft profile is your tool for personalizing and saving information for use each time you visit our site. Please complete your profile fully and accurately taking special note to the Business Type pull down menu. Your profile is considered very personal and private information and is kept totally secure. We do not share any of our user information with any one outside of our company. Please read our privacy policy for further information regarding our policies in this area.
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CUSTOMER SERVICE
